As the joint service center of eleven world famous German machine manufacturer Schuler、Fooke、Stama、Arnold、SEMA、Peiseler、Gleason-Pfauter、Index、Bak、Traub、Jung.
Tianjin GMS has the ability to satisfy its customers with the advantanges :
- Customer-oriented order processing practices
- Expert commissioning of equipment on user's premises
- Training and instruction for operating personnel
- Advanced optimization of technology and processes at customer's plant
- Low cost servicing and maintenance
- Distribution of spare parts, accessories and supplies guaranteed long term
- Proficient technical advice
Advantages of GMS's new service-oriented strategy:
- The most important element for us in guaranteeing expert customer service is the continual specialist training that our Chinese staffs receive in the latest products being developed by the German partners. The training takes place directly in the manufacturer's own plants and is continually updated as new technologies emerge. This guarantees a high degree of specialist expertise.
- Service in the form of expert assistance which is available close to the customers has an extremely positive impact on productivity and the technical availability of valuable capital equipment. It is useful that the technicians can communicate in the same language as the Chinese customers. The modern equipment also reduces diagnosis and assembly times.
- It reduces costs significantly in the loss-making transcontinental service business and lowers the service and maintenance costs to below 50%.
- Authorized capability of supplying maintenance, commissioning, installation, consult service and spare parts import & export in legal operation scope.
- These are just some of the factors which make up the co-operative and mutual-benefit partnership between manufacturer and customer.
GMS is a new type of sales-enhancing service. The basic idea was to reduce costs significantly in the loss-making transcontinental service business. Since starting up in 1993, this goal has been put into action enthusiastically and with a willingness to completely overhaul existing processes and standards. Today GMS can point to significant advances that have been made, indicating the way forward.
With increasing globalization, such a joint service partnership will be an effective means by which manufacturers of capital goods can gain a competitive edge in the future.